Lost/Stolen Card Protection

Immediately contact the EastWest 24-Hour Customer Service Hotline at (+632) 8888-1700 to report a lost or stolen EastWest credit card and request for its replacement. You will be free of any financial liability from fraudulent charges made on your EastWest credit card from the time you reported the loss or theft of the card.

A Card Replacement Fee will be charged to your EastWest credit card.

Standard delivery time of replacement card:
For billing address in Metro Manila, 7 to 9 banking days.
For billing address outside Metro Manila, 9 to 12 banking days.

Submission of Basic
Customer Credit Data to CIC

Pursuant to RA 9510 or the Credit Information System Act, EastWest Bank is mandated to submit basic customer credit data and its succeeding updates to the Credit Information Corporation (CIC).

The information will be used by financial institutions and credit reporting agencies authorized by the CIC in evaluating the creditworthiness of prospective and existing customers.

Contact Us

Customer Service
(+632) 8888-1700

Email us

Find a Store or ATM